The Londoner

By Sikander Hayat  I have been a customer of XLN telecom for last few years on a plan which charges you £31.99 for unlimited national & international calls. Last month someone from XLN called me and told me that because I have used more than the fair share of minutes, XLN is going to change my package to 14.99 which will have six hundred national free minutes and nothing else. I agreed with the suggestion and that I thought was the end of it. Next month, I received a bill for £771.00 which was a total shock and horror for me. A person who was used to pay £31 was being asked to pay £771. I called XLN telecom and explained to them what they have done. The person I spoke to said that he agreed with me and moved me to the person who sold me the new package. I had to explain the whole issue again although it was the same person who sold me the original product. This person with the name of Alexander was really rude and told me bluntly that the bill was correct and I had